Welcome to Druk Delights! Please read these Terms & Conditions carefully. By using our website, creating an account, or purchasing products, you agree to the terms outlined below.
1. Definitions
Company: Refers to Druk Delights, a UK-based company.
User: Refers to any individual accessing or using the website.
Products: General goods offered for sale within the UK.
Third-Party Delivery Partners: Courier services handling product delivery.
2. Eligibility & User Requirements
Users must be aged 18 or above and residents of the United Kingdom. By using this website, you confirm eligibility.
The Company reserves the right to verify identity or refuse service if information provided is inaccurate.
3. Account Registration & Security
Users may create accounts for order tracking and billing management. Credentials are protected by secure hashing methods.
You are responsible for maintaining confidentiality and reporting unauthorized access immediately.
4. Data & Privacy
We collect your name, email, phone, billing address, and billing location only. Payment processing is done securely via PayPal. No payment data is stored on our servers.
Your data is used solely to process orders, provide support, and manage deliveries. We comply with UK data protection laws (GDPR).
5. Orders & Payments
Orders are processed via PayPal. You must ensure all billing details are accurate. Payment confirmation is received only after PayPal approval.
We reserve the right to reject orders suspected of fraud or policy violations.
6. Shipping & Delivery
Delivery is handled by third-party partners within the UK. Estimated times are provided at checkout. The Company is not liable for delays caused by couriers or incorrect addresses.
Risk passes to you upon successful delivery.
7. Returns, Refunds & Cancellations
You may request refunds, returns, or cancellations through our Contact Us page. Items must be in original packaging and condition.
Refunds are issued via PayPal after inspection. Shipping fees are non-refundable except where the Company is at fault.
8. User Conduct
You must not misuse the Website, attempt to hack accounts, or submit false information. Violation may result in account termination and legal action.
9. Intellectual Property
All site content, including text, logos, and graphics, belongs to Druk Delights. Reproduction or distribution without written consent is prohibited.
10. Liability & Disclaimers
We are not liable for indirect or consequential losses arising from use of our website or services. Our total liability shall not exceed the amount paid for your order.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales. Disputes shall be resolved in UK courts. Contact us first to seek amicable resolution.
12. Contact Information
Email: drukdelights@gmail.com
Phone: +44 07466371922
Address: 64 Aldborough way YO26 4UX York, England